The Tide Clinic, PLLC
Privacy Policy
How The Tide Clinic, PLLC collects, uses, and protects your personal information and protected health information.
Last updated: October 2026
The Tide Clinic, PLLC (“The Tide,” “we,” “us,” “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our websites at thetide.clinic and go.thetide.clinic, when you communicate with us, or when you become a patient, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information we collect
We collect several types of information from and about users of our website and patients of our clinic.
Information you provide directly. This includes information you provide when filling out forms on our website (consultation requests, contact forms, newsletter subscriptions), when communicating with us by email or phone, when you register as a patient, and when you provide medical history during clinical care. This information may include your name, email address, phone number, date of birth, address, medical history, and any other information you choose to provide.
Protected Health Information (PHI). If you become a patient of The Tide, we collect, use, and disclose protected health information as defined under the Health Insurance Portability and Accountability Act (HIPAA). PHI is governed by our separate Notice of Privacy Practices, which you will receive when establishing care and which is incorporated into this policy by reference. The Notice of Privacy Practices contains additional details on your rights regarding PHI and how we handle it.
Information collected automatically. When you use our website, we may automatically collect technical information including your IP address, browser type, operating system, referring URLs, pages visited, time and date of visits, and similar information. This information is collected through cookies, web beacons, and similar tracking technologies.
Cookies and tracking technologies. Our website uses cookies for analytics, functionality, and (with your consent) marketing purposes. You can control cookies through your browser settings.
How we use your information
We use information collected about you for purposes including:
- Providing medical care if you are a patient
- Responding to inquiries and consultation requests
- Sending you communications you have requested (newsletter, appointment reminders, follow-up information)
- Improving our website and services
- Analyzing usage patterns to better understand how visitors use our site
- Complying with legal obligations
- Protecting against fraudulent or illegal activity
How we share your information
We do not sell your personal information. We may share information in the following limited circumstances:
Service providers. We may share information with third-party service providers who perform services on our behalf, such as hosting providers, analytics services, email service providers, scheduling systems, electronic health records platforms, and payment processors. These providers are bound by appropriate confidentiality obligations.
Healthcare providers and pharmacies. We share information with healthcare providers, laboratories, and pharmacies as necessary for your care, in accordance with HIPAA and applicable Texas law.
Legal requirements. We may disclose information when required by law, court order, or government regulation, including in response to subpoenas, lawful requests by public authorities, and to comply with national security or law enforcement requirements.
Business transfers. If The Tide is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
Data security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. For protected health information, we implement safeguards required by HIPAA. However, no security system is impenetrable, and we cannot guarantee the security of our systems.
Your rights and choices
Account information. You may update or correct information you have provided by contacting us.
HIPAA rights. Patients have specific rights regarding their protected health information, including the right to access, amend, and obtain an accounting of disclosures. These rights are detailed in our Notice of Privacy Practices.
Marketing communications. You may opt out of marketing emails by clicking the unsubscribe link in any marketing email or contacting us directly.
Cookies. You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Texas residents. Texas law provides additional rights regarding sensitive information. Contact us with questions about your specific rights.
Children’s privacy
Our website and services are not directed at children under 18. We do not knowingly collect information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will delete it promptly.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to this policy
We may update this Privacy Policy from time to time. The most current version will be posted on our website with the “Last updated” date. Material changes will be communicated to patients in accordance with HIPAA requirements.
Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
The Tide Clinic, PLLC
6909 Grand Blvd
Houston, TX 77054
For HIPAA-related concerns specifically, please refer to our Notice of Privacy Practices for the contact information of our HIPAA Privacy Officer.